I recently purchased a 2012 Volkswagen
Beetle "certified preowned" for about 4
thousand less than KBB value from a
mainstream VW dealership. Clean car,
12k miles, navigation, Fender audio,
Heritage wheels, all the options I wanted in
my next DD. The carfax came back clean,
the autocheck came back clean so I
jumped on it.
After driving it for a week, I decided to
clean my car after getting a few days off
work. I did my typical routine of power
wash, wax and buff.... then I noticed a few
I noticed my hood was not quite aligned
correctly and there was an over spray on
my rear left rim. I freaked out.
Before going to the dealer i looked at the
pictures of the car and liked them. Then I
called the dealer and asked him questions
about the car if for example it had any
shortcomings and the answer was that it
didn't have any problems and was in
"excellent condition" (as he said).
Then the dealer told me to give him a
deposit because he told us that he could
sell the car to anybody else. Being scared
that we could lose such a good deal I paid
him the money.
I asked a guy who had to take a day off to
help me tow the car, suffered for a long
time in traffic and what i saw didn't come
up to my expectations. The car was
horrible- the front passenger seat was a
little bit torn, the right mirror was broken,
one of the switch buttons for the cd player
on the steering wheel was missing,
XXXX is another victim.
He bought his faulty car from xxxx in
Boksburg. xxxx said Mercedes-Benz sedan
was as "silly as the festive season".He paid
R92000 after he was given a R6900 discount
for future repairs on the car.
"I think they took advantage of my ignorance.
I am not well-educated," he said.Khosa also
towed the vehicle to the dealership when it
died on him.
The dealership accused him of damaging the
gearbox by having the car towed by a
"normal tow truck" as opposed to a flat bed
tow, which Khosa claims they never
recommended when he reported his problem.
He is repaying his loan while his car is
collecting dust at home.
XXXX of Mpangeni inKwaZulu-Natal,
He was lucky his insurance company
agreed to fix the car. Zulu bought a BMW
Z4 worth R210000 from Quality Cars in
Empangeni on December 29. Last
Monday, the starter packed up. He called
the dealer, who asked him to tow the car
to one of their technicians for a diagnosis.
The technician discovered that the starter
was defective and that the problem had
existed before it was sold to him.
The brakes and brake pads are also worn-
out, and they should have been taken care
off before the car was sold to him because
the new technology does not hide these
defects, said Zulu.
He too was referred to his insurance
company to have the problem fixed even
though the dealer had a duty to repair the
He said when he threatened to exercise
his rights, as enshrined in the Consumer
Protection Act, the dealer also flagged his
own rights .He said he was lucky it rained
just five days after taking the car. He was
driving home when his car suddenly
"A message [appeared] on the dashboard
saying I should stop and immediately
contact the workshop, and I obliged,"
XXXXX said. As he was stationary, water
started to drip into the car, he said.
"The doors and windows were completely
closed, I could not open them, and my feet
were submerged in the water." "The
vehicle is now unusable and I am paying
R8000 for a complete wreck," he said.
He said he tried to come to amicable
terms with XXXX, but they insist that "the
only help they can give me is to buy the
car back from me after it has been fixed",
adding that they would charge him costs
of having the car returned and restored to a
saleable condition, and that they would
charge a "reasonable amount" for his use
of the car and the costs for the
depreciation in relation to the market value
of the car.
Last week, I went to a car dealership to buy a new car. I saw the car I wanted and so the salesman and I came to an agreement for the price of the car. I then signed all the papers to finance the car. When it was all done, they gave me the keys, and I drove home with the car we agreed on.
However, 5 days later, they contact me and said that they gave me the wrong car. I then checked the VIN of the car, and it did not match the VIN on the financing form I signed. Now they say that I have to return the car I drove home with, and take the car that matches the VIN on the paper I signed (this other car is not the color I want and has less features than the car I drove home).
What are my rights in this situation? They are blaming me when it is their fault (when signing the papers, the car was being detailed so there is no way I could check if the VINs matched before signing).
Car Dealer Sold Me the Wrong Car
Stories sourced from Sowetan Online | 20/04/2015